Comments on: We need our own “Customer Happiness Index”

By: Learning from Deloitte’s transformation | Behind the Scenes at Global-Roam

Learning from Deloitte’s transformation | Behind the Scenes at Global-Roam — Wed, 29 Feb 2012 11:18:39 +0000

[...] noted before that we need to have better metrics of our own (such as a Customer Happiness Index) – and that this is the kind of thing our Sales and downstream Marketing Team will play a key [...]

By: Avoiding the war, between Sales and Marketing | Behind the Scenes at Global-Roam

Sun, 22 Jan 2012 00:45:50 +0000

[...] Some form of Customer Happiness Indicator that’s specifically tailored to our [...]

By: Half full AND half empty | Behind the Scenes at Global-Roam

Half full AND half empty | Behind the Scenes at Global-Roam — Fri, 15 Apr 2011 08:12:31 +0000

[...] instance, our company dashboard needs to include a “Customer Happiness Index”, or Net Promoter Score, or something else (a metric that really reflects the nuances of our [...]