Strategy, as a cascading series of choices
Posted in Article Review, Value4 - Autonomy on September 22nd, 2010 by Paul McArdle – 7 CommentsA delayed flight back from Sydney the other week was not all bad news, as it did give me a bit more time to catch up on some extra reading, and discussions with the colleagues with whom I shared the additional delay.
We might make an additional post later, on our discussions about the ways in which a customer service opportunity was wasted by that particular airline…
This post, however, is about this article “The Execution Trap” by Roger Martin in the July-August 2010 issue of the HBR.
It’s a good article (and I also appreciated the comments underneath).
Interestingly, this article was also copied into the September issue of AFR Boss.