Book Review

Implications of the “Letter to a Future Leader”

Posted in Book Review, Leadership, Personal Development on May 12th, 2011 by Paul McArdleBe the first to comment

Had almost reached the end of this book and was thinking that (whilst it did contain some worthwhile information), it did not totally do it for me….

The Book

What we thought

Know How
Know-How:
the 8 skills that separate people who perform from those who don’t

by Ram Charan
Thumbs up

Solid, not stellar –
but the letter’s worth reading!

I’ve posted separately about why we read, and review, so many books (and about the links above)…

.

…and then I reached his “Letter to a Future Leader”, included at the end of the book (p265) …

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Becoming the Rabbit

Posted in Book Review, Problem solving, Value2 - Relentless Improvement on April 15th, 2011 by Paul McArdle1 Comment

Someone suggested I read this book a long time ago.  Apologies that I can’t remember who, or I would note your name here.

The Book

What we thought

ChasingTheRabbit

Chasing the Rabbit

by Steven J Spear
Thumbs up

An detailed, challenging read,
but well worthwhile

I’ve posted separately about why we read, and review, so many books (and about the links above)…

.

Because of the extensive and valuable discussion provided by the author, the following teaser does not do justice to the book – you have to read it to gain a real context.

PS - I’ve been told that there’s a newer version of the book available (now titled High Velocity Edge) that has a new preface and epilogue to reflect on Toyota’s recent issues.

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What’s “the Profit Principle”?

Posted in Book Review on March 19th, 2011 by Paul McArdle2 Comments

I read this book recently, and thought it was worth commenting on, as it touched on a few aspects of my own experiences  over the past 11 years with this company, and another I had a hand in forming.

The Book

What we thought

TheProfitPrinciple
The Profit Principle

by Peter Fritz &
Jeanne-Vida Douglas
Thumbs up

Easy reading,
and worth the effort

I’ve posted separately about why we read, and review, so many books (and about the links above)…
.

It’s based on the experiences of serial Australian entrepreneur (Peter Fritz) in building, since 1971, his company (or group of companies) the TCG Group.

There’s much that I agree with about what the authors say.

I also find that I don’t agree with everything at the moment – I recognise that Peter’s had 30 years more experience in business building than I, so maybe these are aspects of lessons ahead I still have to learn.

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Why so many Books?

Posted in Book Review on December 1st, 2010 by Paul McArdle13 Comments

I’ve been asked a couple of times recently.

I am keen that all of our people live a value of persistent, ongoing improvement – in order that we can ensure that we achieve our ambitious vision for the business.

I understand that each person will do this in their own style, and want to ensure we support this.

For me, I find reading and reflecting one of the ways that I can achieve this – I know that I am better than I was 11 years ago when I had a hand in starting this business, but I also know that I will need to continue improving, each step of the way in future.

Hence I try to average out at a book every week or two.

To support this we have developed a library that’s probably bigger than those that exist in an average small business – and am happy for others to add their own preferences to our Amazon shopping cart.  Reading patterns tend to follow whatever’s of most interest at the time.

Posting about the books we read is another matter, though.

We try to do this for a couple of reasons, including:

1)  We believe it helps to reinforce whatever learnings we make in reading the book in the first place.

2)  Once written, the posts serve as a ready reference for these key learnings in future (though some of these posts are made restricted, for this reason).

3)  We believe that some of our posts will be useful to readers of the blog.

Note that some of the books we read are pretty average – we only try to post about those that offer us (and hence you) something of value.


Full Disclosure – yes, we often use tracked links to Amazon in the URLs linked to book names on the book review pages.

If you did happen to purchase the book from Amazon (by clicking through on one of these links), we’d earn a couple of dollars, which would help us to buy (and hence publish reviews of) even more books.

We believe you won’t mind doing us this service.

“Don’t be that boss”

Posted in 01 - Leadership & Management, Book Review, Softer Skills on November 14th, 2010 by Paul McArdle1 Comment

Unfortunately I certainly was.

Though I have improved, I’m certain I still have much that can still be further improved – hence in some ways I still resemble Chad more than Mike.  I now have more practical tips to help me continue improving.

Let me explain…

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I love you more than my Dog?!

Posted in Book Review, Value1 - Customers First, Value2 - Relentless Improvement, Value3 - Openness, Value4 - Autonomy on August 14th, 2010 by Paul McArdle1 Comment

For those who have been frequent readers of this blog, you will understand that I have a number books on the go at any one time.

This makes for eclectic reading, and generally slower progress than would otherwise be the case.


1)  Binary Review

… however I pretty much flew through this one, given it was aligned with our primary core value of “Customers First”, and the other ones as well.

The Book

What we thought

I-Love-You-More-Than-My-Dog

“I love you more than my Dog”

by Jeanne Bliss
Thumbs up

Just where we are headed

Full Disclosure – yes, that’s a tracked link to Amazon shown above. We buy quite a large number of books on a wide range of topics, all relevant to our business in some way.  If you did happen to purchase the book from Amazon, they’d throw a few shekels our way, which would help us to buy (and hence publish reviews of) even more books.  Hence, Karma would return the benefits to you…

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Five-Steps to Saying Sorry

Posted in Book Review, Value1 - Customers First on August 14th, 2010 by Paul McArdle1 Comment

I’ve just posted a book review of “I Love you More than my Dog!”

The following five-step action plan for saying sorry to customers was provided by the author (p144) and is worth remembering, so I’ve posted it separately here for east of reference:

STEP 1 = “Delivering a swift response.”

STEP 2 = “Showing humility and empathy for what the customer is experiencing.”

STEP 3 = “Accepting accountability”

STEP 4 = “Providing an honest explanation of what happened and a commitment to improve”

STEP 5 = Extending the olive branch – to right the situation and mend the relationship”

I know we have a long way to go until we can say that we follow these steps unfailingly in all circumstances…

Making us Stickier

Posted in 03 - Product Development, 04 - Sales & Marketing, Book Review, Word of Mouth Marketing on July 10th, 2010 by Paul McArdle1 Comment

Over the 10+ years we’ve been in business, we’ve been lucky enough to gradually stumble upon a formula that provides us our own measure of stickiness with clients, and potential clients, in the electricity market:
1)  We have products, such as
NEM-Watch, that have proven sticky products (the manifestation of ideas) in their own right
2)  The way our clients perceive us (in terms of “making the electricity market understandable”) has proven to be understood by many (though not all) people who come into contact with us – as we have been told by those who responded to our recent survey
.
3)  In addition, we’ve had some (though far from all) of our communications prove to be fairly sticky.

Given where our bus is headed, we have a keen interest in building on this base to make ourselves much stickier in future – in the above ways, and more


1)  Binary Review

It’s for this reason that this book was of great interest to me…

The Book

What we thought

Made-to-Stick

“Made to Stick
- Why some ideas Survive and others Die”

by Chip Heath and Dan Heath
Thumbs up

… and it did not disappoint

Full Disclosure – yes, that’s a tracked link to Amazon shown above. We buy quite a large number of books on a wide range of topics, all relevant to our business in some way.  If you did happen to purchase the book from Amazon, they’d throw a few shekels our way, which would help us to buy (and hence publish reviews of) even more books.  Hence, Karma would return the benefits to you…

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Positioning – the battle for your mind

Posted in Book Review, Positioning on May 21st, 2010 by Paul McArdleBe the first to comment

I first read this book about 10 years ago. Re-read recently it to refresh my memory of some of the core concepts expounded by the authors – as it is very topical for the company, where we are at presently, and with several important decisions to be made.


1)  Binary Review

This one is a pretty easy read, with good insights (and many anecdotes).

The Book

What we thought

Positoning

“Positioning – the battle for your mind”

by Al Ries & Jack Trout
Thumbs up

Very topical for us

Full Disclosure – yes, that’s a tracked link to Amazon shown above. We buy quite a large number of books on a wide range of topics, all relevant to our business in some way.  If you did happen to purchase the book from Amazon, they’d throw a few shekels our way, which would help us to buy (and hence publish reviews of) even more books.  Hence, Karma would return the benefits to you…

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The Tipping Point by Malcolm Gladwell

Posted in Book Review on March 1st, 2010 by Joshua Oakes1 Comment

The Tipping Point - How Little Things Can Make a Big Difference

The Book

What we thought

tippingpoint

The Tipping Point

by Malcolm Gladwell
Thumbs up

The Tipping Point by Malcolm Gladwell offers a compelling theory into what makes ideas, products, fashion trends, crime waves, or in fact any phenomena in society, transform into wide spread epidemics within a short amount of time. For example, Gladwell explained how the American Revolution was started literally overnight by one man on horseback spreading the news across the country that the British were coming.

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