Behind the Scenes at Global-Roam

I have previously written about how we need to be focused on delivering value to our customers in order to achieve our vision for the growth of our business.

A relentless drive to deliver real value to our customers is one of my Core Values.

I know that this is not the way every company approaches business, but it is where our bus is headed.

Hence it was with great interest that I had a chance to read through Roger Martin’s article “The Age of Customer Capitalism” in the HBR Magazine for January-February 2010 – as this provided another reason to do the same.

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I was speaking with someone today, who stated that they had inferred I would have a tattoo on my butt reading “Agile Rocks” (or something like that).

I do apologise for any misconception caused by posts such as this one.

I also apologise for the images inadvertently conjured up by the first sentence.

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In long-hand, you will be known as our:

General Manager for Discerning, Developing and Delivering what the Customer Wants

That’s a bit of a mouthful, so we have shortened it to a variety of titles used on this blog and elsewhere:
1)  GM Software
2)  Chief Software Engineer
3)  Director of the Product Development “Factory”

I would stress that all three aspects of the role are important.

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A central part of the changes we’re making internally, stemming from the Autopsy 2 process, is that we’re aiming to get very clear about “why?”

Why does our company exist in the first place?

Why should our customers care about what we’re striving to be?

Why would anyone be led by me?

Shirlaws call these questions “context”. read more »