On Friday 5th March, we began a process of brainstorming about what it means (to us) to share our primary value of “Customers First”.
The following Friday (March 12th) we continued this process – to talk about our 2nd Core Value – that being a Relentless Drive(see note) to learn more, to improve and grow as people – and hence to deliver ever-increasing value to our customers.
On Friday last week (5th March) at Beer O’clock, we brainstormed about what it means (to us) to share the primary value of “Customers First”.
We will continue this process in subsequent weeks with the aim of identifying the specifics of what each core value means to us, and how we (and others) can hold ourselves accountable.
The following is a shortened list of some of the points made during the brainstorming session (a fuller list is here as a restricted post).
Beginning in early March, I have been progressively posting about each of our core values.
To provide context – i.e. to provide the reason why we do what we do.
Increasingly in future, we will be referring back to these core values to provide us a grounding as our business grows – they will define the basis for our culture (the way we do things around here).
It is through reference to these values that we will be able to rapidly grow our number of clients with only a relatively small growth in the size of our team.