Posts Tagged ‘complaint’

Book Review: A complaint is a gift

Posted in Book Review, Strategy on August 18th, 2009 by Shane GillBe the first to comment

complaint-is-gift
“Quit whingeing, whining, wailing, nagging, grieving, griping, grumbling, groaning, moaning, fussing, fretting, faulting, bellyaching and criticizing you sniveling bitch!”

Ah good ol’ parents. Constantly reminding me that my input is not welcome. They are doing the best they can and if that’s not good enough for me I can find some other parents.

That works for parents because other parents as good as my parents (hi mom I’m on the internet!) are hard to come by. But when other companies are more than happy to take your business this may not be the best policy when dealing with complaints. More importantly: how will you ever improve if you don’t know what you are doing wrong?

Book: A Complaint is a Gift
Author: Barlow and Moller
Binary Review: 1

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