Unfortunately I certainly was.
Though I have improved, I’m certain I still have much that can still be further improved – hence in some ways I still resemble Chad more than Mike. I now have more practical tips to help me continue improving.
Let me explain…
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Having completed our business autopsy back in July and implemented a number of changes resulting from this, we have not left it at that. Rather, in a similar way to our philosophy of lifetime learning, we also support a principle of lifetime improvement (from a combination of numerous small increments, or larger step-changes).
Hence, we met with Ross Jolly of Sound Reasoning recently (following on from Evan Fortune’s presentation at an IIB event), and he mentioned this book.
This had been read and reviewed many months ago by someone else, but I did not recall the details**.
** This is one reason why we have instituted the process of having book reviews posted on the blog, for future reference as memory joggers (basically, to ensure we actually gain better value from what we read).
Maybe because I could not recall the previous review, this book was not what I expected….
|
The Book |
What we thought |
 “What got you here won’t get you there - how successful people become even more successful”by Marshall Goldsmith |
 .
… but I found it excellent! |
| Full Disclosure – yes, that’s a tracked link to Amazon shown above. We buy quite a large number of books on a wide range of topics, all relevant to our business in some way. If you did happen to purchase the book from Amazon, they’d throw a few shekels our way, which would help us to buy (and hence publish reviews of) even more books. Hence, Karma would return the benefits to you… |
“Quit whingeing, whining, wailing, nagging, grieving, griping, grumbling, groaning, moaning, fussing, fretting, faulting, bellyaching and criticizing you sniveling bitch!”
Ah good ol’ parents. Constantly reminding me that my input is not welcome. They are doing the best they can and if that’s not good enough for me I can find some other parents.
That works for parents because other parents as good as my parents (hi mom I’m on the internet!) are hard to come by. But when other companies are more than happy to take your business this may not be the best policy when dealing with complaints. More importantly: how will you ever improve if you don’t know what you are doing wrong?
| Book: | A Complaint is a Gift |
| Author: | Barlow and Moller |
| Binary Review: | 1 |