Posts Tagged ‘management of software company’

Food for thought

Posted in Article Review, Recruitment, Roles & Responsibilities on January 31st, 2010 by Paul McArdle9 Comments

(Excuse the sad pun)

This week we went out for lunch with one of the guys in the office who was celebrating his birthday.  One of the small things we do in the company to celebrate the uniqueness of every individual (that’s a tick – thanks for suggesting it those years ago, Ricky).

Anyhow, as we were waiting for our meals to arrive in the local steakhouse and conversation drifted to some of the more detailed technical nature of software development, my mind began to wander (yeah, that’s a cross) and I pulled out the latest copy of INC, which had just arrived in the mail and started to browse (yeah, another cross)!

An article in the magazine caught my attention, as it provided a few pointers about the workplace culture that we are working to cultivate internally.

Given that I have been asked a couple of times this week by candidates for our Chief Software Engineer position about our culture (how it is now, and how we want to evolve it, over time), I thought it would be useful posting this (though I know it does not absolve me of the crosses above). read more »

Making Things Happen – Mastering Project Management

Posted in Book Review, Design, Development, Methodology, Project Management, Requirements Gathering on January 18th, 2010 by Paul McArdle2 Comments

Perhaps a year ago, we bought our first copy of this book. One of the guys read it then, and highly recommended that we get a number of copies such that everyone in the office could read (alas no book review online then).

We did this, and a number of others did read the book – giving similarly rave reviews.  Coincidentally, they commenced a software development project (our “UPIP project”) with the “lessons learnt” still fresh in their mind.

However, the wheels fell off – leading to the UPIP project being canned indefinitely.  This was one of the major triggers for me to instigate our Autopsy 1 process, which continued into the Autopsy 2 process, my stipulation that we were going to go Agile, and the commencement of our process for looking for our Chief Software Engineer.

Note that there is plenty more we can learn from the many things that went wrong in the UPIP project – with a view to improving ourselves for the future.  When I find the time, I will post a more detailed retrospective as a restricted post, just about that project.

Don’t get me wrong – I understand that we had significant shortcomings that were the root cause of our calamity.  For instance, it became clear through this process that our team collectively had no major project management experience – hence a read of a single book (no matter how good) was not going to make them competent (especially with respect to a complex project).

However I did wonder how a project to could go significantly off the rails (and in the early stages) so soon after a number of people had read, and raved about, this book. read more »

Five Qualities of Good Visions

Posted in 03 - Product Development, Book Review, Methodology, Vision on January 17th, 2010 by Paul McArdle1 Comment

The following is Scott Berkun’s view of what needs to come together to make up a good vision.  These points have been taken from (p74-75) his book “Making things Happen”, which has been separately reviewed.

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More details about our “Vision”

Posted in Vision on January 11th, 2010 by Paul McArdle5 Comments

I posted on the main page that we will make the electricity market understandable, across many different locations around the world.

Here are some further details about what we will be like in reaching that “Big Hairy Audacious Goal” (BHAG).

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Vision (part 2) – our employees

Posted in 02 - People & Culture, Vision on January 4th, 2010 by Paul McArdle10 Comments

I posted, early in January, about where our bus is headed (you might refer to this as our Vision).  I have progressively refined this, since then, to improve the clarity of this core message.

For those who are interested, I have also started posting more details about some aspects of this Vision – as falling under any of these core headings.  Posts that have preceded this one are:
1)  I posted about my vision for
growing clients (and revenues) 20x.

A key prerequisite for this to happen is that our team of employees also grows (in numbers – but more importantly in competency).

Based on the experience we have gained in the past 10 years, we think that our growth in client numbers can be achieved with an increase in staff numbers of only about 3-4x our current levels.

In “Good to Great”, Jim Collins calls this “getting the right people on the bus” … and then “into the right seats”.

We have some work to do in the next couple of years in this respect, as follows:

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What’s required of our “Chief Software Engineer”?

Posted in 03 - Product Development, Role of GM DDD WCW on January 4th, 2010 by Paul McArdle7 Comments

Post updated on 1st February 2010 to clarify the primary KPI.

This post is designed to provide an overview of what is required.  Note that (if you are successful in your application) I would expect that you would be proactive in working with me to flesh out the details of this position, in terms of specific deliverables and dates!

I have spoken with a number of people (online and offline) over the course of the past few months, since I determined that we needed to hire you.

It seems that no job title that could encapsulate this role is universally understood.  For this reason, you will be known as our:

General Manager for Discerning, Developing and Delivering what the Customer Wants

Bit of a mouthful, I know, but all three aspects of the role are important.

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What’s Required of our “GM for Marketing & Sales”

Posted in 04 - Sales & Marketing, Role of GM M&S on January 4th, 2010 by Paul McArdle5 Comments

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This post is an incomplete work-in-progress (current issue posted on 4th January).  Check back later for updates! read more »

What’s required of our CEO?

Posted in Role of CEO on January 4th, 2010 by Paul McArdle13 Comments

This post is the 2nd draft, and is still a work-in-progress.  Check back later for updates!

As part of the Autopsy 2 process, I have been working one-on-one with the firm Shirlaws.

One facet of their engagement has been to work with me on improving my leadership.

Their approach (which I accept) is that the disappointments that have come our way have been ultimately my responsibility (whether it’s been because of the “wrong people on the bus”, or the wrong culture, or insufficient direction, or whatever).

The corollary of this is that it’s also my responsibility to fix whatever’s broken.  This I am in the process of doing (following on from the Autopsy 2 process).

Part of what they are helping me to understand is that the CEO should have 3 core enduring roles, which should continue to be my focus well into the future.

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Vision (part 1) – Our clients

Posted in 03 - Product Development, 04 - Sales & Marketing, Company Results, Vision on January 1st, 2010 by Paul McArdle12 Comments

I posted, early in January, about where our bus is headed (you might refer to this as our Vision).  I have progressively refined this, since then, to improve the clarity of this core message.

For those who are interested, I have also started posting more details about some aspects of this Vision – as falling under any of these core headings.  This post provides more details under the first heading.

As part of the navel-gazing we have been doing recently (to coincide with our 10th birthday, which is rapidly approaching) we have been contemplating this question.  For us, there are plenty of opportunities (some mutually exclusive – at least for a company our size).

Being New Year’s Day, I thought it would be of interest to you to post a few comments about where our bus is headed into the future. Call this our very own New Year’s resolution.

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How can we be better product designers?

Posted in 02 - People & Culture, Book Review, Design, Event Review, Methodology, Requirements Gathering on December 28th, 2009 by Paul McArdle1 Comment

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Here’s an interesting video (runs for an hour) promoting a new book “Glimmer:  How Design Can Transform Your Life, and Maybe Even the World” by Warren Berger (and Bruce Mau).

Seems like an interesting book, so have thrown it in our shopping cart, and will review it sometime in 2010.

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